Can I reschedule my USCIS biometrics appointment online?

Usually, yes. For most USCIS biometrics appointments, you can request a new appointment through your USCIS online account if you have good cause and make the request before the appointment. USCIS says good cause can include illness or a medical appointment, previously planned travel, a significant life event, transportation problems, inability to get leave from work or caregiver responsibilities, or a late or undelivered appointment notice.

The online tool cannot be used if the appointment is within 12 hours, has already passed, or has already been rescheduled twice. If one of those applies, or the online tool is not working, call the USCIS Contact Center at 800-375-5283.

For an online reschedule, select the Biometric Rescheduling option in your USCIS account and follow the prompts. When the new appointment notice is available, print it and bring the printed notice plus valid, unexpired photo identification to the Application Support Center. Bring all appointment notices to your biometrics appointment.

Do not simply skip the appointment. For most benefit requests, USCIS can treat a missed biometrics appointment as abandonment if it did not receive a sufficient rescheduling request by the appointment time. If you already missed the appointment, contact USCIS promptly.

Useful USCIS links:

• Preparing for Your Biometric Services Appointment – USCIS instructions for rescheduling and what to bring.
• USCIS Contact Center – what to do when you cannot use the online rescheduling tool or the appointment has already passed.

Official legal source

USCIS Policy Manual: Biometrics Collection